Direct Billing
Focus on your wellness — see if your health insurance provider is eligible for direct billing.
Frequently Asked Questions
Do you offer direct billing at Baseline?
Yes, we are able to direct bill to most major insurers! If you have an open ICBC or WSBC claim, please note that we can't direct bill another insurer for treatment until that claim has been resolved.
Please check our list of insurance providers that we direct bill to on this page.
Who do you direct bill to?
Alberta Blue Cross, belairdirect, Beneva Inc, BPA – Benefit Plan Administrators, Canadian Armed Forces/CAF/Veterans, Canadian Construction Workers Union, Canada Life, Canada Life PSHCP, Chamber of Commerce Group Insurance, CINUP, ClaimSecure, Coughlin & Associates Ltd., Cowan, Desjardins Insurance, Empire Life, Equitable Life, First Canadian, GMS Carrier, GMS Carrier, GreenShield Canada, GroupHEALTH, GroupSource, Industrial Alliance, Johnston Group Inc., LiUNA, Manion, Manulife, Maximum Benefit, MDM Insurance Services, Medic Construction, Pacific Blue Cross, People Corporation, RWAM Insurance Administrators, Simply Benefits, Sunlife, SSQ, TELUS AdjudiCare, Union Benefits, and UV Insurance.
Can you verify what my insurance plan covers?
Due to very strict privacy policy put in place by insurance companies, clinics don't have access to any information regarding your insurance plan (including your coverage or limits). You can review your policy documents or contact your insurer directly to confirm what is covered by your insurance plans.
What if my insurance does not cover the full cost of the session?
We will direct bill your insurance provider for your session on the day of your appointment. Sometimes, insurers do not pay in full, put your claim on hold or they may refuse payment. In any of these cases, we will notify you of the situation and if needed, we can provide you with the "explanation of benefits" that was reported by your insurer. You will be responsible for the remaining balance and you can then manually submit it to your insurer to reimburse you directly, if you are eligible for coverage.
What if I have secondary insurance coverage?
We know that sometimes you may have coverage under two different plans and/or two different insurers. Currently, we only direct bill to your primary insurer, however, you are welcome to submit any remaining balances to any secondary insurer you may have.
What is an insurance deductible?
A deductible is a fee per year to initiate a benefit plan that some plans require patients to pay for their first claim each year. If you have questions about your deductible, be sure to contact your insurer!
Do you offer direct billing to other insurers for ICBC services?
No, we cannot direct bill another insurer for treatment if you have an open ICBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).
Do you offer direct billing to other insurers for WSBC services?
As of now, we do not direct bill to WSBC and we cannot direct bill another insurer for treatment if you have an open WSBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).